Today was my first flight with Air Astana: KC 851 ALA-TSE.
Our inbound flight with Turkish Airlines from Istanbul arrived at approx 05:20 so we’d almost 4h to wait at the Almaty Airport. Immigration was fast and easy and navigating through the airport was easy as well. All important information can be found in English. We managed to get Tenge from the ATM to buy some water and for other expenses.
We used online checkin yesterday for our flight 851 but still went to the checkin counter to get printed boarding passes. Everybody was very friendly and we’d no issue communicating in English.
Airplane was the Airbus A319 P4-YAS with comfortable seats. 3 rows 2-2 business seats (similar to U.S. Domestic First) and 3-3 in Economy. Seat pitch was ok and there are also movable headrests.
Due to low visibility (125 instead of the minimum 150) we were delayed approx 50 mins. Everything was communicated clearly and we even got a drink in Economy during the wait.
Inflight we got a delicious warm sandwich as well as Coca-Cola family soft drinks.
Arrived 45 mins late in Astana.
My summary: another nice airline where even some well-established airlines could learn from.
Regards,
Dieter